Field Service Engineer

Location: Long Beach, CA

Department: Laser Field Service

Type: Full Time

Min. Experience: Entry Level

Overview

Traveling, meeting customers, hands-on troubleshooting, and working with a great team. We’re looking for people who think clearly, communicate effectively, and desire to see patients taken care of with the best medical devices possible. You’ll be traveling regionally and  across the country, doing maintenance, troubleshooting and repairs of Medical lasers. If the above sounds like you/interesting, and you have experience with troubleshooting electronics, you’re on our short list already. If you’re lacking the experience part, but you are one of those people who has a knack for figuring out problems with excellence, and you are excited to jump into the medical laser industry at ground level, keep reading! This is a terrific opportunity for someone looking for a fresh start in a new industry, or the next step after a completed apprenticeship.

What you will be doing

You will be completing projects with confidence, professionalism, and finesse. Our Field Service Engineers speak with clarity and confidence, take responsibility for both their work and the work of others, address problems head-on, and most importantly allow the client to focus on their priorities while we focus on ours. Again, if the above sounds like you...keep reading!

You will work hands on, in the field, ensuring medical laser systems are operating to spec and fully calibrated. You’ll do preventive maintenance, repairs and perform incredibly thorough testing. Once you’re proud of how well the system is operating.

A typical workday varies since our field technicians travel from their home to various project sites around the country. On Monday, a technician could be in Los Angeles, Tuesday – Wednesday in Denver, CO, Thursday in Dallas, and Friday in San Diego. Our workweek is Monday through Friday, although at times, technicians can volunteer to work on a weekend in return for a bonus.

About us

Reliable Laser Solutions (Sister company of ProAutomated) provides professional medical laser sales and service, but there is more to us than that.

What is it like working for Reliable Laser Solutions (RLS)?

RLS employees describe the company in 4 phrases:

“People” – Everybody that works at RLS enjoys and cares about the people they work with. When people leave RLS, they always rate the “People” at RLS as the best part of their job.

“Leading our Industry” – RLS has always sought to be the best at what we do, and that means we’re regularly evolving.

“Growing Together” – RLS started as 1 person doing field service, and to develop managers, leaders, coordinators, everybody at RLS has had the opportunity to grow into new roles/responsibilities.

“Adventure” – Field Service by nature involves responding to customers when/where they need. As a result, the last minute flight to Alaska or the drive to Boston can be unexpected adventures. They don’t happen every day, but everybody experiences some adventures during their time with us.

Overall, we care about each other, and one of our main company goals is to improve our employees’ quality of life.

We lay claim to being the best at what we do. We hire the best, demand their best, and give them our best. We’ve serviced thousands of laser systems, and business is growing. We’re expanding our reach and team monthly, and we’re more excited than ever about the future of lighting. And since you’ve made it this far, we’re looking forward to learning more about you.

Offering:

  • A private company that listens to employees and takes their suggestions seriously
  • Competitive salary based on experience and education
  • "Take-as-you-need-it"-Vacation after 18 months of employment
  • Full benefits (Health, Dental, Life, IRA)
  • Company donations for employees’ volunteer time
  • Mid-year company retreat
  • Profit sharing bonuses
  • Laptop,and other equipment/tools provided for use

Candidate requirements:

  • Two or four-year degree (technical field) OR three+ years of electrical, field service or laser experience
  • Desire to travel - typical travel is Monday morning through Friday afternoon / evening.  No weekend work required
  • Excellent written and verbal communication skills
  • ​Ability to think clearly and logically through complex situations
  • Fully capable with Microsoft Office software package
  • Flexible to adapt to same-day and next-day changes 
  • Must be authorized to work in the US
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